User experience and its impact in the design of service robots

Document Type : Original Article

Authors

1 Faculty of Applied Arts, Helwan University

2 Professor, Department of Industrial Design, Faculty of Applied Arts, Helwan University - Secretary General of the Supreme Council of Egyptian Universities

Abstract

The importance and effectiveness of the applications of service robots in human daily life is constantly increasing. It is used in various fields, such as healthcare, education, shopping, tourism, hospitality and safety, to name a few, however employing this advanced technology for use in traditional environments is not a simple matter. Users must first be prepared to accept dealing with these social bots to obtain the desired services, and here a positive user experience is vital, and should be considered an important part of the bot development process. Excessive use of service robots applications and work to expand their reach in society, without a serious study of the potential negative effects as a result of incompatibility with user experience, may lead to many problems that may affect society as a whole. This has already happened in a number of cases as a result of bot developers neglecting to define UX goals due to lack of knowledge or time constraints. Therefore, the aim of this research is to focus on studying the user experience as a basic determinant of the service robots design process, and identifying each of the ways to benefit from the results of evaluating the user experience towards service robots, as well as the challenges that the industrial designer must deal with, leading to the most common and effective ways to evaluate User experience in relation to social robots and service delivery. To provide early feedback in a way that allows dealing with potential errors at an early stage of design. And to highlight one of those modern areas of products, which is the service robot, and to determine the role of the industrial designer in the design of the service robot, especially with regard to studying and monitoring user behavior and its impact on service robot design and improvement. Targeted service quality. This study emphasizes the need for bot developers to acquire the required theoretical and practical knowledge of how to conduct successful user experience assessment.

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